As the snow melts and Winter turns to Spring, it's that time of year when people experience leaky roofs and/or basements. How about your web site? Does it leak too? Let me explain. How do you know if you have a web site that leaks? Every time you have an anonymous web site visitor come to your web site and do nothing, you have a leaky web site. If they're not reaching out to you or taking some sort of action you have a bit of a problem. Granted, not every single visitor is going to call you right away and jump at the chance to buy your products and/or services. But your conversion rate should be monitored so you know if you're getting a fair amount of people interacting with you. Your bounce rate is a great indicator of conversions. A bounce occurs when someone visits, but leaves immediately without doing anything on the web page. If your bounce rate is under 25% you should be glad. Anything over 40% and you should consider changes to the web site. Your web site statistics with give you this type of information. If you want to read a really great article on this topic, please visit this link. You'll also learn about other factors that can help you 'waterproof' your web site. Webinars Being Planned I made an announcement recently about a series of webinars I plan to offer to the public. I've found additional content to add to the webinars to make them even better, so please bear with me as I put the finishing touches on some of these events. Many of you have already expressed an interest in attending and have asked that I provide the specific details. I promise that I will have the info ready to distribute very soon. I want to keep the costs affordable for everyone, but also ensure I provide great value so attendees will be pleased with the knowledge gained from their participation in the webinars. AmSpirit Business Connections Tom Anderson is the President/CEO of Excelleweb, LLC and can be reached at 614-679-0912 or by email at tom.anderson@excelleweb.com. | February 2009 |

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